Frequently Asked Questions

We have put together a list of frequently asked questions that we often get asked. If you need any questions answered that are not listed, please feel free to contact us.

 

Are you insured?

What areas do you cover?

How often can you clean my windows?

What method of window cleaning do you use?

Is there a minimum booking for regular domestic cleaning?

How quickly can you provide the services?

How often should I get my carpet cleaned?

How long will it take for my carpets to dry?

Do you move the furniture?

How do you vet your cleaners?

How do I pay?

Who supply's the materials?

Okay I want to go ahead, what do I do next?



 

 

Are you insured?

Yes we are fully insured.

 

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What areas do you cover?

We cover all of Cumbria and surrounding areas.

 

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How often can you clean my windows?

This is up to yourselves as we find many of our customers have them done regularly either monthly or fortnightly, or you can have them cleaned as a one off, as and when you contact us.

 

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What method of window cleaning do you use?

We use traditional methods being, mop, squeegee and ladders, but we also have a water fed pole system for those out of reach windows.

 

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Is there a minimum booking for regular domestic cleaning?

Yes for regular weekly cleaning it's a minimum of 2 hours.

 

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How quickly can you provide the services?

Usually within a few days, however we can discuss this on the phone.

 

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How often should I get my carpet cleaned?

This depends on the number of occupants and the level of usage, but we recommend a minimum of once a year.

 

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How long will it take for my carpets to dry?

Around two hours, our team will give you after care advice once cleaned.

 

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Do you move the furniture?

We can move the majority of furniture, however for liability reasons we do not move china, entertainment systems, pianos or other valuable items.

 

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How do you vet your cleaners?

 

  • Proof of I.D
  • Past work history and references
  • General personality suitability
  • CRB checks

 

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How do I pay?

You can pay by cash. cheque or bank transfers.

 

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Who supply's the materials?

This can be discussed depending on the job type.

 

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Okay I want to go ahead, what do I do next?

Give us a call or email our team instead and we will be happy to assist.

 

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Testimonials

"I recently contacted KCW with a request for a very specific heavy-duty clean over several full days.  The administrative response and contact throughout the process was very supportive and made for excellent communication.  The cleaning team provided was of the highest professional standard.  They worked tirelessly and the result was superb.  I have engaged various cleaning companies over the years and normally it has been a one-engagement relationship.  In contrast, I will be returning to KCW.  I cannot recommend their service highly enough."

Sandra, Cockermouth.

 

Based in Cockermouth we cover all of Cumbria and the Lake District and no job is too big or too small.

Here is a general guide to the areas we cover